Refund policy

Return & Refund Policy

Returns

You may request a return within 30 days of your purchase.

If more than 30 days have passed since your order date, we may no longer be able to offer a refund or exchange, except where otherwise required by applicable law.

To be eligible for a return, your item must be:

Unused
In its original condition
In its original packaging

Certain types of products cannot be returned, including:

Perishable goods, including food and flowers
Intimate or sanitary products
Hazardous materials
Flammable liquids or gases

Eligible Cases for Refunds or Replacements

Refunds or replacements may be issued under the following circumstances:

Your package is confirmed lost in transit by the shipping carrier
Your package has not been delivered within 60 days from the shipping date
Your package was delivered to an incorrect address due to a carrier error
Your item was damaged during shipping
Your item arrived with a manufacturing defect that makes it unusable

If more than 60 days have passed since the shipping date and your order has still not arrived, please contact us so we can review the shipment and arrange an appropriate resolution, which may include a replacement or refund where applicable.

Non-Eligible Refund Reasons

Unless otherwise required by applicable law, we generally do not provide refunds for:

Ordering the wrong size when accurate sizing information was provided on the product page
Ordering the wrong color or variant
A change of mind based solely on personal preference regarding appearance, feel, style, or other subjective factors after the item has been used

Please review all product descriptions, sizing information, colors, and product images carefully before placing your order.

Additional Non-Returnable Items

The following items may also be non-returnable:

Gift cards
Downloadable digital products or software
Certain health and personal care products
Shipping and delivery fees

A receipt, order confirmation, or other proof of purchase may be required to complete your return.

Refunds

Once your returned item is received and inspected, we will notify you by email whether your refund has been approved or denied.

If your refund is approved, it will be issued to your original payment method.

Please note that the time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Late or Missing Refunds

If you have not yet received an approved refund:

Check your bank or card account again.
Contact your credit card company or payment provider, as processing times may vary.
Contact your bank, as there may be additional processing time before a refund is posted.

If you have completed these steps and still have not received your refund, please contact us at info@beehera.com.

Exchanges

We generally replace items if they are:

Defective
Damaged
Incorrectly fulfilled
Confirmed lost in transit

If you need to request a replacement or exchange for the same item, please contact us at info@beehera.com.

Our customer support team will provide the applicable return address and return instructions.

Please do not send products back without first contacting us, as the correct return destination may vary depending on the product and fulfillment location.

Gifts

If an item was marked as a gift at the time of purchase and shipped directly to the recipient, we may issue store credit for the value of the approved return.

If the item was not marked as a gift, or if the purchaser originally received the order and later gave it as a gift, any approved refund will generally be issued to the original purchaser and original payment method.

Shipping Your Return

To request a return, please contact our customer support team through our Contact Us page or by email at:

info@beehera.com

We will provide you with the appropriate return instructions and return address.

Please do not send your return to an address without receiving return instructions from us first.

Unless the return is due to an error on our part, a defective product, or another situation where we agree to cover the costs, customers are generally responsible for return shipping expenses.

Original shipping charges are non-refundable, except where otherwise required by law or where Beehera is responsible for the return.

Delivery times for replacement or exchanged products may vary depending on your location.

For returns valued over $75 USD, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned packages that are sent without tracking.